I was ecstatic with joy to find out that I was going to receive a dress, from the Grace Karin collection. They were giving them away for free, and all you had to do was pay shipping and handling. I just checked on it, and it was $13.98, but I was going to get a dress that retailed at over $300.
I am 109 pounds, and take a U.S. size 2 or 4. So I ordered the size 4. When it arrived I couldn’t wait to try it on. I undid the zipper that goes up to the waist, and pulled it on. I asked my husband to zip me up, and then lace the top of it. He couldn’t zip it up to the waist, and there was a gap. This meant that there was no way he was going to lacer the back for me.
I have never owned a dress like this, and was so disappointed. I immediately went online, and messaged Grace Karin, and also private messaged the lady that helped me through the process. This was January 22nd. I have been sending messages for help, every other day, but no replies from either.
If I ordered a too small a size for me, then I know it’s my fault, but all I was asking was, if anything could be done. I haven’t worn it, and was hoping that I could send it back, pay a fee, and shipping, and handling, to get a larger size. I think I would need a size 8, seeing how tiny this is for me.
Customer service is everything for me, having owned a restaurant. When you can’t get a reply, even if it was to say that they couldn’t help me, I would have accepted it. I have given them long enough, so now needed to let you know the lack of communication from Grace Karin.