I was on the phone to Amazon for an hour today, and the Supervisor could not understand how I placed on order with a ‘closed’ account, and it has been shipped. I told her how upset I was with Amazon, and the inconvenience. I asked for compensation, and this is part of the email she has just sent to me:
from Amazon Escalation Department. I can completely understand how frustrating and annoying the situation can be when something like this happens but believe us it was never our intention. As we discuss, we are going to take care about your account. We just have to wait within 2-3 business days. As we submitted a form on Saturday, you should hear from the Specialist Team tomorrow Wednesday April 4, 2018 by the end of the day.
To compensate for this inconvenience, I’ve issued a $25.00 promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com. The promotional certificate doesn’t apply to items offered by other sellers on the Amazon.com website and won’t cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.
Your promotional balance doesn’t appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.
Still don’t have my account opened up to view my credit cards, PayPal details, and orders, but at least I had a helpful Supervisor for a change.