I waited until after 5 p.m. my time to phone a Supervisor on Amazon, as I hadn’t received an email today, to get reinstated. The gentleman told me that they are aware of this problem, the volume of calls, and forms are growing all the time, therefore I should wait until 11.00 p.m. Eastern time, when that department finishes for the day.
I said ‘What if I don’t get the email by then’. He reconfirmed that the email stated end of day today. So I was sitting here thinking I could have my account back at bedtime.
Then came this email:
This is Sean from the Retail Escalations Team.
I confirmed your information has been relayed to the team trained to handle this scenario. You should hear back from them in the next 1 business days.
We hope to see you again soon.
Thank you for your inquiry. Did I solve your problem?
The survey came up, and you can imagine what my answers were……..