We lived in a 2 story townhouse on the next street, for 16 years, and the cable was rarely a problem. The modem was downstairs, and we lived upstairs, it was fast so we were happy.
2 and a half years ago we moved to a single story condo on the next street over. We are paying for 100 Mbps of service, and often I can’t even load photos, it’s that bad. I have to do them on my my T-Mobile phone, and use my high speed data.
Friday we finally got a representative from Spectrum, that took the time to try everything out. He said that he would be extremely unhappy with this continuing for 2 and a half years. He saw all the phone calls, and visits, but no one had got to the route of the problem.
The speed test that they ask us to do can be Ping 2,500 Download 5.63 and Upload 6.28, and then a few minutes later, Ping 24, Download 11.91, and Upload 11.40. Still not great, but something it totally out of kilter.
A Manager/Supervisor will take over our case, and be here tomorrow between 1 and 2 p.m. He will work on the problem until it is resolved, and I will have him as a contact.
I tried to change companies but Frontier don’t have Fios here, so I am stuck with them. Hoping it will make my life easier, and I won’t spend hours just trying to get something to load.
Will update you, as soon as I get any news, or better service.