We have been sitting on our patio these last few months, which has been in the shade part of the time.
Now with the sun higher, and hot Florida weather, it was time to take the umbrella outside, and fit it into the heavy duty stand.
As you can see from the photos, it had totally rusted, and broke up when my husband put in the pole.
I checked with the seller on Amazon, as we had payed $59.99 for a heavy duty one, that would last several seasons. I did know that it was bought June of 2017, and out of warranty.
I got a prompt reply from the seller:
Sorry for your inconvenience.
May I ask for pictures of the damage first?
You order has exceeded our warranty period.
For the problem, I can refund $15 to you, is it OK?’
So I have just sent them photos. With the base being 50 lbs., it’s not an easy product to dispose of, and of course we have to buy a new one.
I will let you know the final outcome.