I remember ten years ago, having to go and have a photo taken for our passports. I downloaded the paperwork twice, filled it in for both of us. Put both our passports in the envelope with a check.
I can’t remember how long it took to receive the new ones, but I know that I had a trip to England coming up.
This time, the process is only for me, as hubby didn’t travel out of the U.S. these past ten years. I applied online on the 7th, took the current passport to the post office on the 8th. I could have sent it overnight for around $80, paid around $50 to get a signature for it, or less an $4 first class. I deliberated for a long time, and went with the first class, as important documents I have sent in the past, I never got notifications for.
It arrived in England on the 16th, and I got an acknowledgement from them via text, and email. On the 20th again a text, and email to say that it had been approved. Then today, 22nd, another one to say it’s on it’s way to me via courier service.
I have just done a survey for them, and put that they have surpassed, all my expectations.
This is what I call service.