I tend to always buy from Amazon, when we need something. A couple of weeks ago hubby wanted an 8 ounce bottle of Jovan Musk Cologne for Men. He wanted me to drive him to Walmart. We didn’t get there, so I ordered it a few days ago from their online site.
It arrived, and the paperwork was correct, but they had sent Lauder Pleasures for Men 3.4 ounce spray. Hubby had already opened the package, taken it out of the box, and sprayed it. It was way too overpowering, and almost chocked me.
I phoned the Walmart online number, and after answer security questions, the man put me on hold for quite awhile. When he came back, he said that it was from a third party, and that they were not answering their phone. He had sent them an email with all the details, and told me. that they would contact me within 24 hours.
That has long gone, and nothing. The product they sent is $20 more than the one I paid for, but it’s not what we want. As it’s Saturday, I will wait until Monday, and that will be 72 hours. If nothing happens I will have to contact Walmart again.
I did see that you could return an incorrect product, but I don’t feel that I should be the one repacking it, and taking it to the Post Office, or whichever carrier takes it back.
Next time it will be quicker to go to Walmart, and fight the crowds.