I informed you that I was a freelance writer, when I asked if you would come out to stop the dripping in my bathroom faucet, and the water in my cupboard under the sink due to a leak.
This is my first blog post https://susiesopinions.blog/2019/08/27/finally-called-out-a-plumber/
The second one https://susiesopinions.blog/2019/08/27/update-on-today/
So far I have only put these on my blog that has 3,200 followers. With social media I have 16,000. I also haven’t written anything on yelp yet.
It would be so nice if your men carried ‘say 3 kitchen, and bathroom faucets in their van’ 1 cheap one, a medium one, and a good quality one. Pasco is mostly seniors, and I had to take my husband with me to get the faucet. It’s not easy. Also it would have been done in one day, which I had allowed for, and not getting him up at 7.30 each day. Being a 24/7 caregiver isn’t easy, and this only adds to my distress. I am sure I would have saved money too with only one visit, as your guy told me that it was 2 visits.
I await your response.
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You were charged incorrectly by our tech and I will mail you a refund check tomorrow when our tech turns in the invoice. We have a set fee to install a homeowner supplied faucet.
As for charging for travel time, we do not do that unless you are an hour drive or more from our shop. We have a one hour min charge for service calls.
Had you called and requested an estimate on replacing a faucet, that would’ve been something we could’ve done over the phone by asking a few questions. With a job like that there is not a need to come out for an estimate.
As far as keeping faucets on our trucks, this is not possible due to how many different types and brands of faucets there are.
I can’t wait to see what my refund will be.