I have 2 credit cards, and a money market account with one bank. I do my banking online with them. I had an email to say that one of the credit cards statement was ready. I clicked on the link, and tried to login.
It took by username, but not my password. After 2 attempts it said that I only had one more try. So I clicked on ‘forgot password’. This was Saturday. I typed in my name, social security number, and date of birth, and it couldn’t find me. When it did finally ‘find’ me, it came up as a problem, and to call their 1-800 number.
So both Saturday and Sunday I tried to login, and the problem kept occurring.
This lunchtime I phoned the 1-800 number, and the lady said, ‘No problem, I can get you into your account’. I again gave her all the security answers. She then asked me if I had a cellphone, which of course I said ‘Yes’. She informed me that our home phone number was the one on file. She had me take a photo of the back of my driver’s license and send it to her. Now she could text me.
She said that she was removing the home phone number, and would I text ‘Stop’ to a set of 5 numbers she gave me. I did this 4 times, and it didn’t work her end. I then had to turn my phone off, and restart it, and try once more. It still didn’t reach her.
Then I heard, ‘Hello Maam, I can’t hear you’. Next she informed me that if I needed any further assistance to call their 1-800 number, and hung up on me. Obviously she didn’t know what to do next, and just wanted me off the phone.
As I have my dermatologist appointment shortly, I am now going to have to go through all this again later today. Technology stinks, and often Customer Service.